Verified Calls docs
 v1.0.0
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● Reference · Help

Support
how we help.

Where to ask, what item support covers, updates, refunds and your licence.

01How to get help

Support is given by the people who built it, through the channel you bought the licence from:

  1. Search these docs firstPress / and type the error. Most setup questions are answered in Troubleshooting.
  2. Check StatusConsole → Monitor → Status names what is failing.
  3. Open the item page on CodeCanyonSign in with the account you bought with.
  4. Use the Support tabFor questions about your own installation. Use the Comments tab for general questions other buyers may also have.

Get a fast answer

  • Send the version (1.0.0, shown in the console sidebar under the product name), the Node version (node -v), your operating system and the relevant log lines (journalctl -u verified-calls).
  • Never send your .env, bot token, ADMIN_SECRET_KEY, RPC URL, Helius key, API keys or passwords, and never post them in comments. Replace them with …. We will never ask for them.

02Item support policy

Support follows Envato's item support policy. The support period included with your purchase, and the option to extend it, are shown on the item page.

IncludedNot included
  • Answering questions about how the item works
  • Help with bugs and reported issues in the code as delivered
  • Updates that fix reported bugs
  • Installation on your servers or accounts
  • Customization and new features
  • Hosting, your Telegram bot, wallets or third-party accounts
  • Trading results, legal, regulatory or tax advice
  • Problems caused by modified code or by third-party services and their limits

03Updates and refunds

  • Updates: download new versions from your CodeCanyon Downloads page. Every release is listed in the Changelog; update steps are in Deployment → Updating.
  • Refunds: follow Envato's refund policy.

04Licence

You receive the full source code under the CodeCanyon licence you bought (Regular or Extended). LICENSE.md in the package holds the copyright notice. Read the terms on the item page before you offer the software to others. Third-party packages, fonts and services keep their own licences and terms; see Credits & licences. Calls shown on any Verified Calls site are posts by independent callers, not financial advice.

05Reporting a security issue

Found a vulnerability, or a way to change a sealed record? Report it privately through the item's Support tab, with steps to reproduce. Please do not post it in public comments.